When the delivered product(s) do not satisfy your expectations is it possible to return the product(s). There are several ways to return your delivered product(s).
You have the possibility to exchange the product for a different colour or size. If the new product is less expensive than you will naturally receive the difference in return.
Of course you can also send back the product and reclaim the amount of purchase.
Always download this return form and fill in the requested information. Send your product including the return form to our return address so we will know what your wishes are.
2718 SK, Zoetermeer
• Donsje will only accept returned products that are shipped back to Donsje within 14 days from the delivery date of your order. If the Donsje products are not shipped back to Donsje within 14 day from the delivery date, the business will be applied as accepted.
• Make sure all returned products are exactly as you received them, with the identification tag still attached. Donsje will not accept returns for any items that have been worn.
• The original price paid for the product(s) will be credited within 14 days from receiving your return package. Transportation costs will not be credited. If Donsje sent the wrong item or the item sent was defective, Donsje will reimburse the shipment costs.
• Donsje highly recommends using tractable mail or delivery confirmation. Without this, lost packages will not be refunded.
• Your account will be credited within 5 working days, please note that depending on the payment processing duration at your bank the creditation might take some additional days