Return - exchange/refund

We hope you enjoy our Donsje product(s). However, when the product(s) you received does not meet your expectations, it is possible to return your order. You can read our return terms & conditions below.

Step 1

Please complete the return form included as a print-out in your order.

Step 2

Please include the item(s), the packing list and the return form in the original packaging.

Step 3

Send the return package to our return address.

Donsje B.V.
Dynamostraat 72 - II
1014 BZ Amsterdam
The Netherlands

Donsje US Inc.
Attn. Fusion Fulfilment
1121 Industrial Parkway
Brick, 08724
New Jersey, USA

Step 4

Receive your new item(s) or your refund.

• Please indicate in the return form which product(s) you would like to receive in exchange.
• If your exchange product(s) has a higher or lower price than the product(s) you return, you will receive an email from us to settle the difference in price.
• We pay the shipping costs of the new product!
• On the day that we receive your returned product(s), we ship out the product(s) you want in exchange to the delivery address indicated in your initial order.
• If your purchase was made with a discount code, you will receive the new product for the same promotion, provided that all return conditions are met.

• Please indicate in the return form that you would like a refund.
• We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
• The original purchase price for the products is refunded. Shipping costs are not credited.
• If your purchase was made with a discount code, you will only receive back the amount paid. The discount code is no longer valid.
• A gift card cannot be returned or exchanged for money.

• After receiving your complete order, you have the right to return your order within our return period of 30 days.
• Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
• We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.
• The costs for returning are for your own account.
• Returned packages are processed within 5 to 10 business days after receipt.
• Packages ordered through a store other than the Donsje webshop cannot be returned to Donsje.
• Multiple orders may be returned together, as long as all packing slips are included.
• In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
• If one of your items has been delivered defectively, or you have received another item than ordered, please contact us by phone or e-mail.

Contact

Questions? Please contact our customer care service. They are happy to assist.

E: info@donsje.com
T: +31(0) 202 101 321