We hope you enjoy our Donsje product(s). However, when the product(s) you received does not meet your expectations, it is possible to return your order. You can choose one of the following return-options:

  1. Exchange your Donsje product for another Donsje product (size/color/style)
  2. Receive a refund for your returned Donsje product

RETURN

If you want to return your product, please follow the following steps:

  • Please complete the return form included as a print-out in your order (or download here ) and enclose this form in your return package
  • Please also include the packing list in your return package (the packing list is provided as print-out in your delivery package)
  • Send the return package to the return address in the return form. We recommend you to send your return package including a track & trace code. We cannot refund lost packages when your return is sent without a track & trace number

OPTION 1: IF YOU WANT TO EXCHANGE:

  • Please indicate in the return form which product(s) you would like to receive in exchange
  • If your exchange product(s) has a higher or lower price than the product(s) you return, you will receive an email from us to settle the difference in price
  • Please note the following:
    • We accept returned product(s) within 14 days of the order date
    • The costs for returning the product(s) you ordered are for your own account
    • The costs for shipping the product(s) you want in exchange are covered by us
  • On the day that we receive your returned product(s), we ship out the product(s) you want in exchange to the delivery address indicated in your initial order

OPTION 2: IF YOU WANT A REFUND:

  • Please indicate in the return form that you would like a refund
  • Please note the following:
    • We accept returned product(s) within 14 days of the order date
    • The costs for returning the product(s) you ordered are for your own account
    • Shipping costs in the original order are not credited
  • We will reimburse the amount within 5 working days from the day we receive your return (via the original payment method)

Questions? Please contact us via info@donsje.com. We are happy to assist.