- We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
- The original purchase price for the products is refunded. Shipping costs are not credited.
- When you make a purchase using a discount code/gift card, you'll receive a new code with the same amount. If any additional payment was made for the order, you'll receive a refund to your account.
- A gift card cannot be returned or exchanged for money.

- After receiving your complete order, you have the right to return your order within our return period of 30 days.
- Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
- Register your package for a refund through our return portal. 
Unfortunately we cannot reimburse lost packages without a track & trace code.
- The costs for returning and exchanges are for your own account.
- Returned packages are processed within 5 to 10 business days after receipt.
- Packages ordered through a store other than the Donsje webshop cannot be returned to Donsje.
- Multiple orders may be returned together, as long as all packing slips are included.
- In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
- If one of your items has been delivered defectively, or you have received another item than ordered, kindly email info@donsje.com. In this email, please attach a photo of the damaged article along with the order number or proof of purchase.